Last year Databricks successfully boosted their ticket deflection rate — even with nearly the same support staffing and a rapidly growing volume of requests. How? Tune in as CIO Naveen Zutshi shares how he's implementing AI initiatives across the company and reaping tangible returns on those investments. Hear how Databricks, now valued at $62 billion, is using AI agents to automatically resolve 2 out of every 3 tickets, augment employee workflows, and drive operational excellence at scale.